It is indisputable that noise is
all around us.
It can be very comforting, for
example, birds singing, but there are occasions where noise can
become annoying, and there are certain circumstances when you may
want to complain about the noise.
Before you contact the Council we
recommend that you approach the noise–maker and try to resolve the
problem between yourselves. It is often our experience that the
person making the noise is unaware of the impact it is having on
other people and are upset that the Council has become involved
rather than being approached privately.
We have produced a leaflet on taking
your own action. Click on the image (right)
and it will open in a new
If this approach is unsuccessful, or you are unable or unwilling
to approach your neighbour, the Council will investigate the
The Council has a legal responsibility to investigate noise
(as well as other nuisance) complaints under the Environmental
Protection Act 1990.
The Council has a policy to try and resolve these complaints
informally in the first instance, but where a nuisance is
established, a formal abatement notice would be served on the
noisemaker, requiring them to stop the noise.
In extreme cases, where the noisemaker fails to take heed of
the notice, a prosecution can be taken out in the magistrates'
court. If convicted, an individual can be fined up to a maximum of
£5,000. Where the offence is committed on industrial, trade or
business premises, the maximum fine is £20,000.
Also as part of its work to minimise the impact of noise on
the local environment the Council:-
- Gives advice to other Council Departments, the public and
commerce on issues relating to noise.
- Advises the Regulatory Committee of the Council on the impact
of noise on, or from, proposed new development.
We have also provided a number of leaflets about our services
which can be accessed on the links below.
To report a noisy neighbour please complete our online reporting
If you have any specific concerns regarding noise pollution in
South Staffordshire, please contact a member of staff using the
Environmental Protection Services
South Staffordshire Council
To contact a member of staff by telephone or email, please see
the details below. You can also make a general complaint regarding
noise through the Pollution Complaint
We have adopted a set of standards for the provision of this
service. You can find out more about these service standards by
following the link below.
a Noisy Neighbour
Pollution Complaint Form
Internal Link: Information
on Neighbourhood Noise
Internal Link: Information on Loud Music
Internal Link: Information on Barking
Internal Link: Information on Burglar
Internal Link: Information on DIY noise
Internal Link: Information
on Noise from Licensed Premises
There are no associated costs for requesting information or
making a complaint regarding noise pollution.
Environmental Protection Services - noise
Telephone: (01902) 696000
Fax: (01902) 696222