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Where do I leave my wheeled bin to be
On your day of collection, place
your wheeled bin at the edge of your property with
the handles facing the road. This should be no later
than 7.00 am. For those properties receiving a sack
collection, please ensure access is available to the storage point
on your collection day. Please do not leave bins on
the footpath or grass verge as this may cause an obstruction to
On what day will my collection be
You can view your Waste and
Recycling Calendar online.
What happens on Bank Holidays - are collections still
With the exception of the Christmas and New Year
period, collections will be made on Bank Holidays
throughout the year. Please consult your Waste and Recycling
Calendar for collection details over the Christmas and New Year
I have just moved to a new property / my existing grey wheeled
bin has been damaged or stolen.
If there is a genuine reason why there is no grey wheeled bin
at your property, you can request a
new grey wheeled bin
via the online form or by contacting
a member of staff.
What if I cannot fit all of my waste into my grey
Families with two children in nappies (up to the age of 3 years
old) can request an additional small refuse bin.
If you are a large family, recycling as much as possible and are
still producing more waste than your grey bin can cope with, please
contact a member of staff.
My bin lid does not fully close - will it be emptied?
For operators safety when loading, we are unable to
empty bins where the lid cannot be completely closed. Side
waste will not be taken if left next to your grey bin on
collection day. If bins are over filled or there is side waste, it
will be left inside the bin after emptying.
What happens if my collection is not made on
A missed collection can be
reported via the relevant online form or by contacting a member of
staff. We will endeavour to return by the end of the next working
day. The online form can only be used to report missed
collections up to 16:00 on the next working day after the
collection was due.
I am having problems moving my wheeled bin. Is help
How can I keep my bin free of pests and odours?
By following these simple guidelines, any smells in the bin, and
the subsequent attraction of flies and maggots, will be
flies do not get into contact with your waste then you will not get
- Ensure that the lid of your wheeled bin is kept closed;
recycling as much as possible will help you achieve this.
- Tightly wrap or bag all food waste, particularly meat
before placing in the bin. Squeezing all of the air out of bags
will slow decomposition and the development of any maggots, as well
as reducing smells.
- Animal waste should also be wrapped and bagged before being
placed in the bin.
- Make sure that you do not leave food, including pet food,
uncovered. Flies can lay eggs on food before it goes into the bin.
Kitchen bins should be kept closed to prevent flies from entering
and laying eggs.
- If possible, store your wheeled bin out of direct sunlight, as
the sun will warm up the bin and increase the risk of smells.
This will help attract flies and aid the development of
- It is suggested that solid waste from disposable nappies be
emptied into the WC before they are double bagged and placed into
What are maggots?
Maggots are the larval stage of the common housefly. Flies are
attracted to food and other wastes; they lay their eggs on this
waste and these hatch into maggots. The maggots hatch from
eggs within 8 to 20 hours depending on the temperature. The
maggots form pupae and hatch into flies. Maggots in a wheeled bin
do not cause any health problems.
Why am I getting maggots?
Maggots only exist if flies have been allowed to have access to
your waste. If flies settle on any suitable food source before or
after it enters the bin, they may lay eggs, which will then hatch
How do I get rid of maggots?
- Following the guidelines listed above should prevent maggots in
your wheeled bin. If maggots do get into your wheeled bin, most of
them will be removed when your bin is emptied.
- Clean/wash your bin now and again. If you do not want to clean
it yourself there are companies that will do this for you.
- Good hygiene in the home is the best way of preventing the
spread of disease and infection. Flies are all around and have the
potential to spread disease no matter what type of refuse
collection service is in operation.
Missed Collection Form
New Wheeled Bin Request Form
Telephone: (01902) 696203
Fax: (01902) 846553