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Your NEW Guide to Recycling and Waste Collection 2015-17

is now available to download


Where do I leave my wheeled bin to be collected?


On your day of collection, place your wheeled bin at the edge of your property with the handles facing the road. This should be no later than 7.00 am. For those properties receiving a sack collection, please ensure access is available to the storage point on your collection day. Please do not leave bins on the footpath or grass verge as this may cause an obstruction to pedestrians.




On what day will my collection be made?


You can view your Waste and Recycling Calendar online.




What happens on Bank Holidays - are collections still made?


With the exception of the Christmas and New Year period, collections will be made on Bank Holidays throughout the year. Please consult your Waste and Recycling Calendar for collection details over the Christmas and New Year period. 




I have just moved to a new property / my existing grey wheeled bin has been damaged or stolen.

If there is a genuine reason why there is no grey wheeled bin at your property, you can request a new grey wheeled bin via the online form or by contacting a member of staff.

What if I cannot fit all of my waste into my grey bin?


Families with two children in nappies (up to the age of 3 years old) can request an additional small refuse bin.


If you are a large family, recycling as much as possible and are still producing more waste than your grey bin can cope with, please contact a member of staff.


My bin lid does not fully close - will it be emptied?


For operators safety when loading, we are unable to empty bins where the lid cannot be completely closed. Side waste will not be taken if left next to your grey bin on collection day. If bins are over filled or there is side waste, it will be left inside the bin after emptying.


What happens if my collection is not made on schedule?


A missed collection can be reported via the relevant online form or by contacting a member of staff. We will endeavour to return by the end of the next working day. The online form can only be used to report missed collections up to 16:00 on the next working day after the collection was due.


I am having problems moving my wheeled bin. Is help available?

Please see the assisted collection page.

How can I keep my bin free of pests and odours?


By following these simple guidelines, any smells in the bin, and the subsequent attraction of flies and maggots, will be minimised:


  • Refuse binsIf flies do not get into contact with your waste then you will not get maggots.
  • Ensure that the lid of your wheeled bin is kept closed; recycling as much as possible will help you achieve this.
  • Tightly wrap or bag all food waste, particularly meat before placing in the bin. Squeezing all of the air out of bags will slow decomposition and the development of any maggots, as well as reducing smells.
  • Animal waste should also be wrapped and bagged before being placed in the bin.
  • Make sure that you do not leave food, including pet food, uncovered. Flies can lay eggs on food before it goes into the bin. Kitchen bins should be kept closed to prevent flies from entering and laying eggs.
  • If possible, store your wheeled bin out of direct sunlight, as the sun will warm up the bin and increase the risk of smells. This will help attract flies and aid the development of maggots.
  • It is suggested that solid waste from disposable nappies be emptied into the WC before they are double bagged and placed into the bin.


What are maggots?


Maggots are the larval stage of the common housefly. Flies are attracted to food and other wastes; they lay their eggs on this waste and these hatch into maggots. The maggots hatch from eggs within 8 to 20 hours depending on the temperature. The maggots form pupae and hatch into flies. Maggots in a wheeled bin do not cause any health problems.


Why am I getting maggots?


Maggots only exist if flies have been allowed to have access to your waste. If flies settle on any suitable food source before or after it enters the bin, they may lay eggs, which will then hatch into maggots.


How do I get rid of maggots?


  • Following the guidelines listed above should prevent maggots in your wheeled bin. If maggots do get into your wheeled bin, most of them will be removed when your bin is emptied.
  • Clean/wash your bin now and again. If you do not want to clean it yourself there are companies that will do this for you.
  • Good hygiene in the home is the best way of preventing the spread of disease and infection. Flies are all around and have the potential to spread disease no matter what type of refuse collection service is in operation.

Missed Collection Form

New Wheeled Bin Request Form

Additional Nappy Bin Form

Telephone: (01902) 696203
Fax: (01902) 846553

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