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Telephone directory

When the council offices are closed, a pre-recorded message is available on the main switchboard number. This gives brief information and relevant contact details for public use.

 

The Council uses a message handling centre based in the West Midlands to deal with out-of-hours emergencies and enquiries including homelessness and to give advice on other general enquiries. The call centre can also provide limited information on who to contact regarding certain other types of emergency.

 

Please note that the Council does not normally provide an out-of-hours response to deal with the following complaints:

 

  • Noise nuisance
  • Missed bin collections
  • Pest nuisance or infestations
  • Planning matters

 

Queries regarding the above should be referred to the appropriate service unit during office hours via the council's main switchboard.

 

 

How to Access This Service

The telephone number for the out of hours call centre is 01384 679027.

 

Main Contacts (during normal office hours)

 

The telephone number for the Council's main switchboard is 01902 696000.

Telephone opening hours are 8:30am to 5:30pm, Monday to Friday.

Our Reception and Counters for personal callers are open 08:45am to 5:00pm, Monday to Friday.

 

 

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