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A Funeral Director will manage funeral arrangements and provide advice and support for you.  In choosing a Funeral Director, we recommend that you check if they belong to a suitable trade association such as the ones listed in the links below.  Funerals can be expensive and you should seek quotes from more than one company in order to get a competitive price.

 

Please be aware that if you arrange a funeral then you will be responsible for paying the bill.  We advise you to ensure that you have the necessary funds before finalising any arrangements.  Funeral payments may be recoverable from the deceased’s estate, although if you are in receipt of benefits then you may be able to apply for a Social Fund Funeral Payment.  Further information regarding this Social Fund can be found on the UK Government website below. 

 

If you choose not to employ a Funeral Director and wish to organise your own arrangements, then we recommend that you seek guidance from Bereavement Services in the first instance.  If you have the time for research and preparation then you could also approach the Natural Death Centre.  Further details are listed below.

 

If you have any specific cultural or personal requests for the funeral service then please contact Bereavement Services.  We will try to accommodate these requests wherever practicable.

 

In the event that you should have a complaint about how the funeral was conducted then you should in the first instance contact the Funeral Director.  If you are not satisfied with the response that you receive, then you should contact the trade association that the Funeral Director belongs to. 

 

If you have a complaint about the Bereavement Services department, then please contact the Environmental Services Manager using the details below.

 

Links:

 

External Link:  National Association of Funeral Directors

External Link:  National Society of Allied and Independent Funeral Directors

External Link:  Natural Death Centre

External Link:  Consumer Direct Website

External Link:  DirectGov - UK Government Website

External Link:  Cruse Bereavement Care

External Link:  Institute of Cemetery and Crematorium Management

 

Contact:

 
Grounds Maintenance and Bereavement Services
Telephone: (01902) 696111
Fax: (01902) 846553
Email: bereavementservices@sstaffs.gov.uk
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