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Self Service - Frequently asked questions (FAQ)

 

1. How do I register for self-service?

  • Log on to Self-Service  www.sstaffs.gov.uk/selfservice

  • Create a user name and password, and choose a security question and answer.
  • Please keep secure your user name, password and security question/answer for future reference as this will be needed each time you log on.

     

  • Once registered, you will receive an email with a link to take you to the login screen.
  • Using this link, select which services you would like to register for on Self Service; i.e. council tax, enter you reference number (found on your council tax bill) and click on "Access Now". Complete a few questions for security purposes, to gain immediate access to your online Account.

2. What if I forget my Username?

  • Click on 'I Forgot my Username'.
  • Enter the email address you originally registered with.
  • An automated email will be sent confirming your username.

 

3. What if I forget my Password?

  • Click on 'I Forgot my Password'.

    Enter your username and answer your security question.

  • An automated email will be sent with a link to reset your password.

 

4. What if I forget the answer to my Security Question?

  • Please contact us at selfservice@sstaffs.gov.uk or call us on 01902 696664 during office hours, Monday to Friday 8:45am - 5:00pm to reset your question.

 

5. What do I do if I have a problem with Selfservice?

  • If you have any problems accessing your information , please contact us at selfservice@sstaffs.gov.uk or call us on 01902 696664 during office hours, Monday to Friday.

 

 

Contacts

 

Council Tax Enquiries Revenues & Benefits
Telephone: (01902) 696664 South Staffordshire Council
Fax: (01902) 696630 Wolverhampton Road
Email: taxation@sstaffs.gov.uk Codsall
  South Staffordshire
  WV8 1PX

 

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