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Benefits - Self Service

 

Self Service is available 24 hours a day, 7 days a week. It gives you on line access to manage and view your Housing Benefit & Council Tax Support.

 

Tenants and owner/occupiers

You can:

  • view your housing benefit and/or council tax Support claim details 
  • see how much benefit you are being paid
  • find out what payments have been made and when your next payment is due
  • check what information we have used to calculate your benefit
  • Go paperless and received your Housing Benefit/ Council Tax Support letters on-line (e-notifications)

 

Landlords

You can:

  • check what payments have been made and when your next payment is due (where you are receiving the housing benefit payments)
  • view details of Housing Benefit weekly reclaim deductions
  • Go paperless and received your Housing Benefit letters on-line (e-notifications)

 

 

Step 1: Register on-line

 

Click on "Register Now" and enter your email address, set a password, choose your security questions and answers. You will then receive an email with an activation link.

 

Using this link, select which services you would like to register for on Self Service; e.g. Housing Benefit, enter your Benefit reference number (found on your benefit notification letter) and click on "Access Now".

 

Click here: to Register on-line

 

You can also watch a detailed video on how to register by clicking here

 

 

Frequently asked questions

 

Please click the link below to answer some general questions about self service.

 

Frequently asked questions (FAQs)

  • How do I register for self-service?
  • What if I forget my Username?
  • What if I forget my Password?
  • What if I forget the answer to my security question?
  • What do I do if I have a problem on Self Service?

 

If you think someone else may know these details, tell us straight away.

 

More information

 

If you have any queries about self-service, please email selfservice@sstaffs.gov.uk or

call 01902 696664 during office hours 8:45 to 5:00, Monday to Friday.

 

 

 

Contacts

 

Housing Benefit & Council Tax Support Enquiries      Revenues & Benefits                             
Telephone: (01902) 696668 South Staffordshire Council
Fax: (01902) 696630 Wolverhampton Road
Email: benefits@sstaffs.gov.uk Codsall
  South Staffordshire
  WV8 1PX

 

 

 

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