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This section explains how, which is owned and managed by South Staffordshire Council, uses cookies and any information you give to us, and the ways in which we protect your privacy.

Cookie usage information


i) How we use Cookies


To make this site simpler and easier to use, we sometimes place small data files on your computer. These are known as cookies. Most websites do this too.For example, our Job Application System uses cookies to know you are logged in etc, these are stored temporarily while you move around the site, and stored for future visits.


They improve things by:


  • remembering settings, so you don’t have to keep re-entering them whenever you visit a new page
  • remembering information you’ve given so you don’t need to keep entering it
  • measuring how you use the website so we can make sure it meets your needs



Our cookies aren’t used to identify you personally.


They’re just here to make the site work better for you. Indeed, you can manage and/or delete these small files as you wish.


To learn more about cookies and how to manage them, visit Or please read on to find out more about how and where we use cookies.




To delete cookies or reject cookies


We recommend you allow the cookies we set by this web site as they help us provide a better service.

If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, then add our domain to the list of websites you do not want to accept cookies from.


Under settings you can also delete individual cookies or any cookies that your browser has stored.

You can find more information on how to delete and control cookies at


If you set your browser to refuse cookies, please be aware that there may be functionality on various web sites that does not work.



Specific cookies used on this site:
General Website - we use session cookies throughout the site to enable the website to work correctly, they are used to identify the users session (Known as session cookies). Without it the system would not know which running session is the current user, it will often use a cookie called ASP.NET_SessionId or JSESSIONID.
Google Analytics - We use Google Analytics to help find out about how people use our website, this enables us to identify parts of the site that need improving. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. We do not allow Google to use or share our analytics data. (The cookie is saved as _utmX)
Google Translate - stores preferences for the Google Translate widget. (The cookie is saved as PREF, NID and googtrans)
Online Payment System - Session cookies are used to store the customers transactions in the shopping basket
Job Application System - Cookies are used to remember if you have logged onto the site when you make an application, if you tick the remember me tick box.
Public / Consultee access (Planning system) - JSESSIONID cookies are used for functionality of the Idox Public access system, this is used to store session state and not identify any personal details.
You can set your computer not to accept cookies. However, if you do this, parts of our website may not function correctly.

ii) Log files

Log files allow us to record visitors' use of the site. We put together log file information from all our visitors, which we use to make changes to the layout of the site and to the information in it, based on the way that visitors move around it.
Log files do not contain any personal information or information about which other sites you have visited.

The Data Protection Act


Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software where necessary to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party or government department unless you give us permission to do so or we have a legal obligation to do so.

What information do we collect?


We collect three kinds of information from visitors to service request/reporting information, feedback and site usage information, from cookies and log files.

Service request/reporting information


In most cases we will collect simple contact details and a brief overview of the problem being reported or the service that is required.
This information is stored securely within the service unit responsible. We do not use this information to trace your identity and do not pass it on to any third party or government department.


You can send us your feedback by comments and questions to the Webmaster or service contacts, sent by e-mail, phone or post.
If you send an e-mail or letter to the Webmaster or call our service contacts, asking for information, we may need to contact other government departments to find that information. If your question is technical, we may need to pass it to our technology supplier. We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so.


External websites?


This site contains links to external websites, both those of government departments and of other organisations. These links will be indicated by the prefix External Link:, South Staffordshire Council accepts no responsibility for the content of these sites.
This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any site that collects personal information.
Please note that all of the links mentioned above and those prefixed by a Document: prefix will open in a new browser window.
We do not pass on any personal information you have given us to any other site.




Telephone: (01902) 696674
South Staffordshire Council
Council Offices
South Staffordshire
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.
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